Effective Date: July 29, 2026

Koster Irrigation (“Koster Irrigation,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting service, or communicating with our company.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

We may collect personal information that you voluntarily provide through our website, including:

• Name
• Email address
• Telephone number
• Service address or property location
• Company or organization name
• Information submitted through contact or service-request forms
• Details about your property, irrigation system, or requested services
• Photographs, documents, or other information you choose to provide
• Communication preferences

Please do not submit confidential or sensitive information through the website unless it is specifically requested.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website
• Pages viewed
• Date and time of your visit
• General geographic location
• Website interaction and performance information

This information may be collected through cookies, analytics services, server logs, and similar technologies.

How We Use Your Information

We may use the information we collect to:

• Respond to questions and service requests
• Schedule consultations, inspections, maintenance, or repairs
• Prepare estimates and communicate about requested services
• Provide and improve our irrigation services
• Maintain customer and service records
• Process transactions and administer customer accounts
• Send service-related messages, reminders, and updates
• Improve the website’s content, security, and performance
• Understand how visitors use the website
• Prevent fraud, misuse, and unauthorized access
• Meet legal, regulatory, insurance, and recordkeeping requirements

We will not use your personal information for purposes that are materially different from those described in this policy without providing appropriate notice.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, measure traffic, and understand how visitors interact with our pages.

You can adjust your browser settings to block or delete cookies. Disabling certain cookies may affect the availability or operation of some website features.

Third-party analytics providers may collect information according to their own privacy policies. Where required, visitors will be given appropriate cookie or consent choices.

Telephone and Text Communications

If you provide a telephone number, Koster Irrigation may contact you regarding your inquiry, estimate, appointment, account, or requested services.

If text messaging is offered, message and data rates may apply. The frequency of messages may vary. You may opt out of nonessential text messages by replying STOP.

Consent to receive marketing text messages is not a condition of purchasing services. Mobile information and text-message consent will not be sold or shared with third parties for their independent marketing purposes.

How We Share Information

We may share information with trusted service providers that help us operate our business, such as:

• Website hosting and maintenance providers
• Customer communication and scheduling platforms
• Payment processors
• Analytics and security providers
• Professional advisers, insurers, and legal representatives
• Contractors or vendors involved in providing requested services

These parties may access information only as reasonably necessary to perform services on our behalf or meet legal obligations.

We may also disclose information when required by law, court order, regulatory request, or when reasonably necessary to protect Koster Irrigation, our customers, our property, or the public.

We do not sell personal information for money.

Third-Party Websites

Our website may contain links to websites operated by manufacturers, suppliers, professional organizations, social media platforms, or other third parties.

Koster Irrigation does not control these websites and is not responsible for their privacy practices, security, or content. Please review the privacy policy of any third-party website you visit.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries
• Provide and document services
• Maintain customer, accounting, warranty, and business records
• Resolve disputes
• Enforce agreements
• Meet legal, tax, insurance, and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, or electronic transmission can be guaranteed to be completely secure. Information submitted electronically is provided at your own risk.

Your Privacy Choices

Depending on applicable law, you may request that we:

• Provide information about personal data maintained about you
• Correct inaccurate or incomplete information
• Delete information that we are not legally required to retain
• Stop or limit certain communications
• Explain how your information has been used or disclosed

We may need to verify your identity before completing a privacy request. Certain information may be retained when required for legal, accounting, warranty, security, or legitimate business purposes.

To submit a request, contact us using the information below.

Children’s Privacy

Our website and services are intended for property owners, property managers, businesses, and other adult customers. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information through our website, please contact us so we can review and delete it where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, website features, service providers, or legal obligations change.

The revised policy will be posted on this page with an updated effective date. Your continued use of the website after an update constitutes acknowledgment of the revised policy.

Contact Koster Irrigation

For questions about this Privacy Policy or requests concerning your personal information, contact:

Koster Irrigation
PO BOX 936
Wilson, NC 27894
Email: info@kosterirrigation.com
Phone: 252-417-2100
Website: https://kosterirrigation.com